Refund policy

All returns must be initiated within 14 days from the delivery date. Returns require items to have tags and should be free from damage, odor, or markings. Items must not have been washed. Refunds will be provided through your original form of payment or store credit, with shipping costs deducted. If you are returning an item, please include the free gift; otherwise, its value will be deducted from your refund. It does cost me money if you are not keeping the item you purchased, so I appreciate your understanding!

Please note that items marked as final sale are not eligible for a refund.

You must complete the return form found in our RETURNS PORTAL before mailing back your items. 

Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly with good protection so it is not damaged in transit. Items returned with any bad odors will NOT be accepted. 

All damaged items must be reported by email within 24 hours of the delivery date and must include an image of the damage. Report damages to elanisevilla@livandroo.com with the subject line "Damage."

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your refund or store credit confirmation will be emailed to you. 

Return Policy for Bathing Suits: Returns will ONLY be accepted if the sticker lining is untouched for hygienic reasons.