Shipping policy

Q: When will my order be shipped out? 

A: We try to get orders out to the post office within 1 business day. 

Q: How do pre-orders work?
A: Pre-orders must be purchased separately from in-stock items. Orders will not ship until the pre-order item is in stock.

Q: Can I cancel my order?
A: Due to our super quick processing times, cancellations must be requested within 30 minutes of your purchase. 

Q: What happens if my package is lost or stolen?
A: At Liv + Roo, we provide tracking information for all orders, and it is the customer's responsibility to monitor delivery status. Once a package is confirmed as delivered by the carrier, we are not liable for any loss or theft. In the rare event of a lost or damaged package, please reach out to us and then file a claim with the carrier by Googling USPS Claims Support. We always carry up to $100 worth of insurance on all packages sent. We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

Q: How can I contact you for further questions?
A: If there are any issues with your order or if you have any additional questions, please feel free to contact us at info@livandroo.com, and we will be more than happy to assist you!